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LDosPilot – The NETS Lean Design of Space Project completes its first pilot design workshop

28th January 2014


The first Lean Design of Space pilot workshop has been completed working with the endoscopy unit at the Queen Elizabeth Hospital in Gateshead.

The team is very passionate about the work it does and showed a strong commitment to their patients.  Recently successful in achieving full JAG accreditation, they wish to remain leaders in their field and were keen to co-designing a new flagship endoscopy unit to meet future demand for their services.

The pilot site intervention kicked off with an overview of key lean concepts. The aim was to keep it brief as the participants would gain a greater appreciation of these concepts through experiential learning.  This pragmatic approach to teaching was greatly appreciated by the participants. By the midway point of day two, patients were enthusiastically talking about patient flow, clinician flow and equipment flow to name just a few. Other more experienced participants said that the ‘practical application’ and weaving together of collective experiences was the best way to ensure that knowledge transfer occurred.

The workshop was highly participative involving front line staff from the endoscopy unit with service users and estates professionals.  Rapid-prototyping and testing of ideas was used to drive the design process forward. Every iteration offered opportunities for the participants to experiment and play with both their knowledge and experience as they spiralled upwards towards a common optimum design.

Participants worked in teams to develop their most promising ideas and create larger scale versions of these designs. They also added key flows (such as patients, families and staff) to provide an extra layer of information. The task was then to further develop the designs into something better.   Partly, this involved building full scale 3D mock-ups of key design features but, more importantly, it also incorporated taking the most promising aspects from earlier iterations into the final designs. The designs all demonstrated streamlined layouts with efficient patient flow. They also incorporated aspects of layout optimisation and effectiveness.

The event ended with a presentation covering what had been achieved during the five-day event. Representatives from estates had the opportunity to give their feedback on the process. Similarly the service users gave very positive feedback and thought that it was tremendous being involved in such an innovative initiative.  Service providers said it was exciting to be part of the early design stage and could not wait to get back to tell the rest of their team how it went.