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Lean Facilitates Digital District Nursing

7th April 2014

South Tyneside District Nurses go Digital

Award-winning electronic referral and caseload scheduling project leads to 42% reduction in medication errors

The District Nursing team at South Tyneside NHS Foundation Trust included 14 cluster teams across the Tyne & Wear area and they had found that their paper-based referral and scheduling system was not effectively managing the 800,000 interventions they dealt with annually.

It was decided that a new way of working should be developed that would allow the teams to work in a way that maximised their time and improved the consistency of the service they provided.

A number of Lean tools were utilised to facilitate the process find out more in the case study below.